Frequently Asked Questions
Everything you need to know about bringing Charterwells into your home.
How long does shipping take for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe arrival and professional setup.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or final sale items are not eligible for return.
Do you offer fabric and material swatches?
Yes, we want you to feel confident in your choice. You can order up to five complimentary fabric or wood finish swatches through our 'Request a Swatch' page to see how they look in your home's lighting.
Are your wood products sustainably sourced?
At Charterwells, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your Charterwells account to view real-time status updates on your delivery.